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IT Support Specialist-Intermediate

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Position Template

Position Template

Salary Competitive
Required Qualifications

Associate’s degree or vocational certificate and three (3) years of experience in the Information Technology field.

Career Family Information Technology
Air Force MOS Code
Army MOS Code
Marine Corp MOS Code
Navy MOS Code
Coast Guard MOS Code

Position Details

Position Information

Job Title IT Support Specialist-Intermediate
Work Location Main Campus (7703 Floyd Curl Drive)
Benefits Eligible? Yes
Work Schedule

Monday – Friday 8:00 am-5:00 pm

Number of hours per week 40
Is this position required to drive a UT vehicle? Yes
Job Description

Supports UT Health San Antonio faculty, staff, students and residents with computer hardware, software, telephone, mobile phones, tablets and other devices.

Preferred Qualifications

-Technical certifications (i.e. CompTIA A+, MCDST, MCP)
-Experience in a tier 1 or 2 technical support position
-Experience supporting Apple computers and software
-Experience supporting technology in higher education

Combination of Relevant Education and Experience accepted Yes

Job Duties

Job Duty

Provide level 1 support of computer hardware and software troubleshooting.

Percentage Of Time 50
Job Duty

Assist user with setting and/or resetting passwords.

Percentage Of Time 20
Job Duty

Assist user with network connection issues.

Percentage Of Time 10
Job Duty

Level 1 support to personal laptop users with virus and spyware issues.

Percentage Of Time 10

Posting Details

Posting Details

Requisition Number 20163079
Type of Recruitment Open Recruitment (open to UTHSCSA and non-UTHSCSA employees)
Special Instructions to Applicants
Security Sensitive Statement

All positions are security sensitive and will require criminal background checks.

EEO Statement

We are an equal opportunity/affirmative action employer which includes protected veterans and individuals with disabilities.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Website - UT Health Science Center
    • Texas Workforce Commission
    • Social media (i.e. LinkedIn, Facebook, etc.)
    • Indeed
    • Advertisement/External Publication
    • UT Health Science Center employee referral
    • Military job board
    • College/University
    • Community Agency
    • Job Fair
    • Military job fair
    • Newspaper
    • Other job board
    • Search engine (i.e. Google, Yahoo, etc.)
    • Vocational school
    • Other
  2. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • PHD
  3. * Describe your experience as it relates to this position.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter